This FAQ explains the new critical safety labelling requirements introduced by the Clean Energy Regulator (CER) for solar battery installations, as well as the updates within GreenDeal Apps.
For more details, retailers and installers are encouraged to read the following materials:
1. Background
CER has introduced new compliance requirements for critical safety labelling in solar battery installations.
These requirements are applied in CER's photo evidence assessment.
2. Key Dates
1 March 2026 – New CER critical labelling requirements take effect
All jobs lodged on or after this date will be strictly assessed under the new requirements
3. Impact on Installers
For all jobs installed on or after 1 March 2026, installers must capture and upload clear photos of all required safety labels. These photos are mandatory and form part of the compliance evidence.
Required Photos
3.1 Meter Box (Closed)
Provide a clear photo of the closed meter box showing both "PV" and "ES" signages.
3.2 Meter Box (Open)
Capture a photo of the open meter box, including all switches and the inside of the meter box cover. The photo must show the required labels:
Warning Label
Shutdown Procedure Label
Alternative Supply Label
If there is an extra switchboard outside the main meter box, also take a separate photo of the extra switchboard.
Ensure:
Labels have legible text
Labels are placed in a compliant location
Labels and switches are not obstructed by objects, glare, or poor lighting.
3.3 Shutdown Procedure Label
Take a clear and close-up photo of shutdown procedure label.
At least one shutdown procedure label should be attached to the switchboard within the meter box. You may also place more shutdown procedure labels on the inverter or beside the battery.
If the inverter is located away from the switchboard, you must provide a separate photo of the additional shutdown procedure label.
3.4 Battery Labelling (Front)
Take one photo showing the front of the battery and all warning signs located immediately around the battery.
3.5 Battery Labelling (Sides)
Take two photos showing the sides of the battery.
3.6 Additional Warning Signs
Capture a photo of any additional warning signs installed away from the battery, where applicable.
4. Impact on Retailers
Retailers are advised to review existing and upcoming jobs, set a proper installation schedule, and ensure installers are trained on the new labelling requirements prior to 1 March 2026.
5. GreenDeal System Support
GreenDeal Installer App and Retailer Portal have been upgraded
Installer App guides on-site photo capture
Retailers and installers have access to the guidance materials:
6. Frequently Asked Questions
Q1: Which jobs are affected by the new requirements?
A: All battery installation jobs installed on or after 1 March 2026.
Q2: What happens if required photos are missing or unclear?
A: The job may be considered non-compliant, potentially delaying or rejecting your STC claim.
Q3: Where do installers upload the required photos?
A: Photos must be captured and uploaded under the updated Installer Checklist when using the GreenDeal Installer App.
Q4: Where can I find the official CER photo guidance?
For further clarifications or if you have any further questions, please reach out to our compliance team (compliance@greendeal.com.au) or talk to us online.