Overview
When creating, completing or lodging a Solar VEEC job, GreenDeal performs validation checks to ensure required information and documents are completed.
If a validation issue occurs, review the message displayed and follow the recommended solution below.
This guide covers common issues related to:
📄 Missing Documents
📋 Missing Information
📱 Installer App Completion
🚀 VEEC Lodgement
⚠️ VEEC Work Type Is Not Available
Issue
You cannot find the VEEC Work Type option when creating a new Job.
Possible Cause
Solar VEEC job Creation Permission has not been enabled.
Solution
Go to the GreenDeal Dashboard.
Enable Solar VEEC job Creation Permission.
Return to Job Creation and check the available Work Types.
⚠️ Installation Address Validation Error
Issue
The Job cannot continue because the Installation Address does not meet VEEC requirements.
Possible Cause
The Installation Address is not located in Victoria (VIC).
Solution
Check the Installation Address and select the correct VIC installation location.
⚠️ Duplicate NMI Validation
Issue
GreenDeal displays an NMI validation message.
Possible Cause
The same NMI has already been used for another VEEC application.
Solution
Check:
✅ The NMI has been entered correctly.
✅ Whether an existing Solar VEEC job already uses the same NMI.
⚠️ Panel Capacity Validation Error
Issue
The Job cannot continue because the Panel Capacity does not meet the VEEC requirements.
Possible Cause
The Panel Capacity is outside the supported range for the selected Solar VEEC job combination.
Solution
Check the Job type and confirm the Panel Capacity.
Solar VEEC job Type | Required Panel Capacity |
VEEC Only | 30kW – 200kW |
STC Battery + VEEC | 30kW – 200kW |
STC PV + VEEC | 30kW – 100kW |
STC PV + STC Battery + VEEC | 30kW – 100kW |
⚠️ Inverter Capacity Validation Error
Issue
The Job cannot continue because the Inverter Capacity does not meet VEEC requirements.
Possible Cause
For Jobs containing VEEC: Total Inverter Capacity is below: 30kW
Solution
Review the selected Inverter information and update the equipment details if required.
⚠️ Installer Checklist Must Be Checked
Issue
Installer cannot finish the Solar VEEC job.
Error message:
Monitoring Portal must be checked
Possible Cause
The required Monitoring Portal Checklist has not been completed.
Solution
Open the VEEC Checklist.
Complete the Monitoring Portal requirement.
Return to the Job and click Finish Job again.
⚠️ Missing DNSP Contract
Issue
Lodge VEEC fails with: Missing DNSP Contract
Possible Cause
The required DNSP Contract document has not been uploaded.
Solution
Open Job Details.
Go to Attachments.
Upload the DNSP Contract.
Run Auto Check again.
Lodge the Job.
⚠️ Missing DNSP Connection Approval
Issue
Lodge VEEC fails with: Missing DNSP Connection Approval
Possible Cause
The DNSP Connection Approval document has not been uploaded.
Solution
Upload the DNSP Connection Approval document and complete any required information.
⚠️ Missing Tax Invoice
Issue
Lodge VEEC fails with: Missing Tax Invoice
Possible Cause
The required Tax Invoice has not been uploaded.
Solution
Upload the Tax Invoice under Job Attachments.
After uploading, make sure the Benefit Amount field is completed.
⚠️ Missing Amount of Benefit Provided for Assignment of Certificates (Include GST)
Issue
Lodge VEEC fails with: Missing Amount of benefit assignment of certificates (Include GST)
Possible Cause
The Tax Invoice has been uploaded, but the required amount field has not been completed.
Solution
Complete:
Amount of benefit provided for assignment of certificates (Include GST)
Make sure:
✅ The amount includes GST.
✅ The amount matches the Tax Invoice.
⚠️ Missing COES Number
Issue
Lodge VEEC fails with: Missing COES Number
Possible Cause
The CCEW / COES document has been uploaded, but the corresponding Number has not been entered.
Solution
Open the CCEW / COES section.
Enter the required:
CCEW / COES Number
Run validation again.
⚠️ Missing ESC Acceptance of Your Notification to Undertake a Prescribed Activity
Issue
Lodge VEEC fails with: Missing ESC Acceptance of Your Notification to Undertake a Prescribed Activity
Possible Cause
The Job is identified as a Scheduled Activity Premises, but the required ESC Acceptance document has not been uploaded.
Solution
Upload:
ESC Acceptance of Your Notification to Undertake a Prescribed Activity
Then run Auto Check again before lodging.
💡 Tip
If a Solar VEEC job cannot be lodged:
Review the validation message.
Check the related document or field.
Complete the missing information.
Run Auto Check again.
Retry Lodgement.
📩 If you need help with an NSW Battery Job, email veec@greendeal.com.au or call 1300 951 666.
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