Overview
Find answers to common questions about PRC Access, BESS Job creation, Work Type combinations, Installer requirements, Auto Check, PRC Quantity and lodgement.
🔐 Q1 | Who needs to complete PRC Access and PRC Training before creating BESS Jobs?
PRC Access and PRC Training must be completed by a Retailer User with Admin permission.
Once the required setup and Training are complete, confirm that:
Training Status = Passed
📌 Make sure the applicable setup and Training requirements have been completed before creating the corresponding BESS Jobs.
👀 Q2 | Why can’t I see BESS2 / BESS3 / BESS4 / BESS5?
Check that:
An Admin User has enabled NSW PRC Access
PRC Training has been completed
Training Status = Passed
The required company documents remain valid
The applicable BESS Job creation requirements have been completed
📌 If all requirements have been met and you still cannot create the relevant BESS Job, email prc@greendeal.com.au or call 1300 951 666.
🔗 Q3 | Can BESS3 be combined with STCs?
Yes.
BESS3 supports standalone Jobs and eligible STC combinations.
For the full combination rules, see:
🔗 Q4 | Can BESS4 be combined with STCs?
Yes.
BESS4 supports standalone Jobs and eligible STC combinations.
For the full combination rules, see:
🏭 Q5 | Can BESS5 be combined with STCs?
No.
📌 BESS5 is a standalone Work Type and cannot be combined with STC or other BESS Activities.
🌤️ Q6 | Why can’t I select Indoor as the Battery Installation Location for BESS3 + STC-Battery?
For a BESS3 Combination Job that includes STC-Battery, the Battery Installation Location is restricted to Outdoor.
Other BESS Activities may have different requirements.
📌 Always follow the options displayed in GreenDeal for the specific Work Type combination.
⚠️ Q7 | Why is GreenDeal preventing me from continuing when I create a Job?
GreenDeal automatically validates applicable Job requirements, which may include:
Job Information
Installer Eligibility
Equipment Information
Project Information
Other applicable eligibility and compliance requirements
If an issue is identified, GreenDeal will display a message explaining what needs to be reviewed or updated.
📌 Follow the on-screen instructions and complete or correct the required information before continuing.
🚀 Q8 | Why can’t I Lodge the Job?
Before lodging, check that:
Required Job Information is complete
Required Supporting Documents have been uploaded
The Nomination Form has been completed
The Installer Checklist has been completed
Required Signatures have been completed
Any Auto Check issues have been reviewed
📌 Review any on-screen messages and complete the outstanding requirements before continuing.
Once the Job is ready, click Lodge PRC.
Select the applicable payment method, review the displayed details, then click Lodge & Settle.
After lodgement, the Job will enter GreenDeal Compliance Review.
✅ Q9 | What does Auto Check do?
GreenDeal Auto Check helps Retailers review Job information, Supporting Documents and key compliance requirements before lodgement.
Auto Check can help identify:
Missing information
Missing Supporting Documents
Inconsistent Job information
Outstanding Checklist Items
Missing Signatures
Other potential compliance risks
Based on the results, you can correct or complete the required information before lodging the Job.
💡 Addressing potential issues early can help reduce compliance queries or returns during GreenDeal Compliance Review.
For detailed instructions, see:
📱 Q10 | Is the Installer App Checklist the same for every BESS Activity?
No.
The Checklist Items and Required Evidence vary depending on the BESS Activity and Work Type combination.
Always follow the requirements displayed in the GreenDeal Installer App for the specific Job.
⚠️ BESS3 Important
One important BESS3 requirement is the:
Switchboard before Installation Photo
This evidence must be captured before installation work begins.
For detailed Installer instructions, see:
☀️ Q11 | Why is it important to enter the Solar Panel installation information accurately?
Solar-related project information may affect the applicable PRC Coefficient and final PRC Quantity.
📌 Enter the actual Panel Installation Date, New Panel Capacity and related Site Attributes accurately so GreenDeal can determine the applicable Coefficient.
🧮 Q12 | Why doesn’t the PRC Quantity match the Battery Nominal Capacity?
The final PRC Quantity is not calculated from Battery Nominal Capacity alone.
GreenDeal applies the relevant BESS rules and project information to determine the Capacity used for the PRC Calculation.
For BESS3, relevant factors may include:
Usable Battery Capacity
Number of Dwellings
Inverter AC Power
BESS4 and BESS5 use the applicable Tiered / Segmented Calculation.
💡 The final PRC Quantity may therefore not have a simple one-to-one relationship with Battery Nominal Capacity.
🧭 Q13 | How do I know which BESS Activity applies to my project?
As a general guide:
🏢 BESS3
Residential Strata / Apartment
Battery Capacity:
>20 kWh and ≤200 kWh
🏪 BESS4
Small and Medium Business
Battery Capacity:
>20 kWh and ≤200 kWh
🏭 BESS5
Large Commercial and Industrial
Battery Capacity:
>200 kWh and ≤30,000 kWh
📌 The project must also meet the applicable eligibility requirements for the selected BESS Activity.
If you are still unsure which BESS Activity applies to your project, email prc@greendeal.com.au or call 1300 951 666.
➡️ Related Guides
You may also find these NSW Battery guides useful: